Educator Success Associate

Job Location: Carlsbad, CA, 92008
       Job Type: Full Time 
    Salary: $13.00 to $17.00 /hour


Bring your creativity, smarts and passion for Learning Genie, a creative company changing the early childhood industry. Our Educator Success Associates are about crafting experiences that make Early Learning Teachers and Leaders successful in implementing Learning Genie solutions and building trust in our service and product. The ideal candidate will be ambitious, motivated, and desire to make an impact and better the lives of Early Learning Educators. This position is a junior-level position with a fast-growth and career advancement path.

We’re looking for someone who:

  • Has an early childhood education background, e.g. Lead Teacher, Teacher, TA or recent college graduate
  • Possess excellent communication skills and is comfortable speaking with customers over the phone
  • Has a passion to provide services and solve problems
  • Is tech-savvy and able to learn new technology quickly
  • Holds an Associate Degree or above
  • Has Learning Genie product knowledge is a plus
  • Prior customer service experience, e.g. call center is a plus

Your Day to Day:

  • Manage inbound and outbound calls
  • Identify priority issues per customer specifications
  • Record technical issues and solutions in logs, provide developers with customers’ feedback to help identify new features or products and report on product performance
  • Being able to conduct basic product training

Why Learning Genie:

  • Learning Genie provides a strong opportunity for upward mobility and career progression (This role will have multiple ways to progress fast within Learning Genie)
  • Very good health, dental, and vision – we’ve got you covered
  • Fun office environment; Margarita Wednesdays, Birthday celebrations and more
  • Stock options in the company
  • A great amount of fun and lots of learning

Reasons you might NOT be a good fit:

  • If you just desire a daily routine in your job and not comfortable with a fast-pace and variable tasks
  • If you get easily discouraged when things don’t work out as planned
  • If you don’t enjoy interacting with people
  • If you are not excited about taking up challenges to excel
  • If you are not passionate about Early Learning

As a gentle note, please include the following with your application:

  • Resume
  • Cover Letter
  • Date you can start
  • Expected Salary

Learning Genie is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Learning Genie is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

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