Privacy Policy

Last Updated On: June 19th, 2023
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At Learning Genie, we respect your privacy, and we understand the importance of the information you entrust to us. This Privacy Policy describes our practices concerning the information we collect from you when you use our service via this Website or any Learning Genie mobile application.

If you register to use our service, you will be required to confirm your understanding of and agreement with this Privacy Policy. Therefore, we strongly suggest that you read it, and to contact us if you have any questions.

Third-Party Terms of Service and Privacy Policy Resources

Learning Genie’s products and services may include service from a third party. By using Learning Genie, you accept the associated conditions, terms, and policies of these external entities.

Such third parties include but are not limited to the following:

1. Youtube API Services: Learning Genie uses the YouTube API to enhance our services’ features. Your usage signifies agreement to the conditions, terms, and policies of Google (Alphabet Inc.), YouTube (Google LLC), and YouTube API Services (Google LLC). It’s important to be aware of these as you might encounter third-party ads and may need to log in to Google services to view certain videos, thereby consenting to Google’s Privacy Policy, YouTube’s Terms of Service, and the YouTube API Services Terms of Service.
2. Google Cloud: We use Google Cloud services for various features, including but not limited to translation services. By using Learning Genie, you agree to Google’s Privacy Policy.
3. AWS: Amazon Web Services (AWS) is used by Learning Genie for secure data storage and management, enhancing our service’s performance and scalability. AWS’s privacy policy applies to the data managed by their services.
4. Microsoft: Certain functionalities of Learning Genie are powered by Microsoft services, your interaction with these implies acceptance of Microsoft’s Privacy Statement.
5. Microsoft Azure: Learning Genie utilizes Microsoft Azure’s cloud services to facilitate text-to-voice capabilities. Your use of our service implies acceptance of Microsoft Azure’s Privacy Policy. 
6. Vimeo: Vimeo’s API is integrated within Learning Genie for video-related functionalities. Your interaction with these features implies consent to Vimeo’s Privacy Policy.
7. OpenAI: We incorporate OpenAI’s advanced AI technologies to provide a smarter and more responsive service. Your use of these features implies consent to OpenAI’s Privacy Policy. 
8. QuickBlox: We use QuickBlox for real-time communication features. Your use of these functionalities signifies your acceptance of QuickBlox’s Privacy Policy.

Collecting and Using Your Personal Data

This policy describes: (i) the types of information we collect when you use our service; (ii) how we use and protect that information; (iii) how long we retain it; and (iv) with whom we share it. It also explains what your rights and options are as they pertain to privacy. By visiting this website or using our Service, you consent to our collection and use of your information as described in this Privacy Policy.

1. Information We Collect. We collect two basic types of information:

(a) Personally identifiable information (PII): PII is information that personally identifies one individual from another. This information is voluntarily provided to us by you when you register on our website in order to use our service. As of the effective date of this Agreement, the only PII required from you in order to use our Service is your name, email address, user name, and password. In the future, we may ask for additional information to enhance your profile, such as education, interests, communications preferences. Any information you elect to add to your profile is entirely voluntary.

In order to use our service effectively, you must also provide us with the PII of third parties, such as PII from the guardians. For example, when you add a child and invite parents to join your class, you will input the child’s first and last name, together with the parent’s email address. You will also be adding many types of information to each child’s portfolio that may also constitute PII. Such information may include photographs, test scores, notes, and performance reviews.

(b) General Information: General Information consists of information that is anonymous in nature and does not identify you as an individual. This includes your computer IP address, unique mobile device identifier, browser type, ISP or carrier name, and the URL of the last web page you visited before visiting our website, which is used anonymously in aggregate. This information gives us insights on how our users use our site and our other products. We use this information to ensure that our service continues to appeal to our users.

Data Collection from Your Devices: We understand the importance of protecting your privacy and being transparent about how we collect data. When you interact with our application or service, we may collect information from your device to enhance your user experience and improve our services. This information may include device information, such as unique identifiers, IP addresses, browser type, and the URL of the last web page visited before accessing our website. We may employ technologies such as cookies, device identifiers, or similar tracking technologies to collect this data. Rest assured that any data collected will be treated in accordance with applicable privacy laws and regulations and will only be used for the purposes outlined in our Privacy Policy.

2. How We Use Information. We use the PII we collect from and about you to facilitate your use of our Service, and so we may interact with you on a personal level. We also use your PII to provide insights into how you utilize our Service, so that we may develop additional functionality, such as analytical report with demographic information.

We use your email address to contact you for a variety of purposes. For example, we will send you pin codes that enable parents and teachers to join your class. We will also send emails those parents whose addresses you provide to us in order to invite them to join your class. We also send emails to address customer service issues, and to otherwise perform functions associated with our service. We may also send you promotional emails related to Learning Genie Services that we think you might be interested in. You will have the ability to opt out of receiving emails through links provided in the messages or by contacting our support team (help@learning-genie.com).

We may also use general information that we collect from you which does not contain PII for our own internal purposes (i.e., to monitor overall usage trends, metrics, page views, etc.)

3. How We Share Information. We will not sell, lease, or otherwise share any of your or your children’s PII to or with any third party or entity except in the following circumstances:

(a) If you specifically request and authorize us to share PII, we will share only as much of your PII as may be required to fulfill your request;

(b) If you utilize our service in a manner that requires the sharing of PII (i.e., transmitting reports and similar communications to other users);

(c) If requested or required by law enforcement authorities, courts, or regulators, we may disclose any information we have about our users. We also may disclose your PII to exercise or protect our legal rights or those of other users, or to defend against legal claims.

(d) We sometimes contract with other companies and individuals to perform functions or services on our behalf, such as hosting the website, sending email messages, and maintaining our mobile software application (the “App”). We must necessarily share your PII with such third parties as may be required to perform their functions.

(e) In some cases, we may choose to buy or sell assets. In these business transfers, customer information, including PII, is typically one of the business assets that are transferred. Moreover, if all or substantially all of our business assets were acquired, or in the unlikely event that we go out of business or enter into bankruptcy, customer information (including your PII), would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur and that any assets may continue to be used according to your PII as set forth in this policy.

4. How We Protect Information. We take the security of your PII seriously and use appropriate technical and organizational measures to protect PII against unauthorized or unlawful processing and against accidental loss, destruction or damage.

Our website uses Secure Socket Layering (SSL) to encrypt information including user login and password, user account content, credit card numbers etc. This website also uses a generally accepted standard of technological security for the purpose of protecting all information provided by visitors from misuse, loss, or corruption. For instance, the only sensitive information we don’t hold is your email address. We deploy our backend through Amazon Web Services (AWS). We also use Virtual Private Cloud (VPC) to hold and separate our data from Amazon’s public cloud. On our backend server, we use security token to communicate and verify the requests send to our back-end API service. We also limit access to PII to those employees who reasonably need access to it to operate the Service.

However, because no security system can be 100% effective, we cannot completely guarantee the security of any information we may have collected from or about you. In addition, we have no control over the security of other websites on the Internet that you might visit even when a link may appear to those websites site from our Site. If you share your computer or use a computer that is accessed by the general public, remember to sign off and close your browser window when you have finished your session.

If there is a breach of security, then we will post a notice through the service and attempt to notify you via email so that you can take reasonable protective steps.

5. Your Control Over PII: You have the right to decline to share certain elements of PII that we ask you to provide, but must note that doing so may limit your use of certain features and functionality of the Learning Genie Service. You may edit or delete your account information and submissions at any time by accessing your account through the Service or contacting our support team (help@learning-genie.com). All of your PII will be deleted from our database when the account is closed. Please note that you will need to be actively connected to Internet Wi-Fi to do this, and even though your changes may be reflected, users that have previously accessed the content may still have access to copies stored on their devices. Additionally, some of the de-identified data may be retained for reasons intended to improve the product and services. Those reasons include but are not limited to: internal data analytics, and prevention of fraud and abuse.

6. How Long We Keep Information. Learning Genie will store the data for three years per the user’s license requirement or delete the account upon user request. For database backups, AWS do a daily backup and store up to 30 days. Learning Genie will retain the backups twice a month. Please refer to our data security manual for detail. Learning Genie’s current data retention policy is to keep each student’s data for up to 36 months within the active contract period or a minimum duration required for licensing compliance per request from the customer within the active contract period. We may also choose to anonymize certain of the information you provide to us so that it can no longer be attributed to you if we would like to retain it for longer periods of time.

7. Tracking Technology and Do-Not-Track Requests. We do not currently employ any technology that enables us to track your online activities over time and across third-party Web sites, nor do we plan on doing so in the future. Keep in mind, however, that we have no control over the activities of third parties, and they may employ such technology that tracks your activity on this site. Because we do not employ tracking technology, we offer no response to Do-Not-Track requests transmitted by Web browsers.

8. Children under 13. Our service is not intended for users under the age of 13, and we do not knowingly collect any personal information from children under 13. If we become aware that a person submitting information is under 13, we will attempt to delete the information as soon as possible. According to our Terms of Service, all users represent that they are at least 13.

9. For California Users. In addition to the rights set forth in this Privacy Policy, Residents of California (“California Users”), may request information regarding the types of personal information we share with third parties for direct marketing purposes, and the identities of the third parties with whom we have shared such information during the immediately preceding calendar year. California Users may request further information about our compliance with this law by sending us a message via the Contact Us link on the Site. Please note that we are only required to respond to one request per customer each year concerning this law, and we are not required to respond to requests made by means other than through the Contact Us link on the Site.

Further in compliance with the California Online Privacy Protection Act (CalOPPA) be advised that there is no identity verification requirement to access this site, and all users can visit this site anonymously, but visitors must register to access the Service.

10. Changes to this Privacy Policy. We reserve the right to amend, alter, or otherwise change this Privacy Policy at our sole and absolute discretion. If we make any changes regarding the use or disclosure of PII, we will inform all registered Users by E-mail notifications, and post a notice of the new Policy from the privacy link on our Web site. Further use of this site following any such change constitutes your agreement to follow and be bound by the amended Privacy Policy.

11. Questions. If you ever have any questions about our online privacy policy, please contact us. We respect your rights and privacy, and will be happy to answer any questions or concerns you might have. You may direct any such questions by writing to Data Security and Compliance Director, 2385 Camino Vida Roble, Suite 107, Carlsbad CA 92011, or calling 760-576-4822, or sending E-mail to help@learning-genie.com.

A further note on privacy: We have been accredited by the Better Business Bureau (BBB) after a strict auditing of this our privacy policies and practices as being in compliance with BBB Accreditation Standards. We have also being certified by iKeepSafe,and awarded the FERPA Assessment Badge and California Privacy Badge. The iKeepSafe FERPA Assessment allows schools to easily determine whether or not a website, app, data management platform or other technology product could be used in compliance with FERPA, applicable state laws and local policies. iKeepSafe’s California Privacy Badge is the first independent assessment program specifically tailored to emerging student data privacy legislation, including the Student Online Personal Information Protection Act (SOPIPA). More information on the details of ikeepSafe’s Privacy Certification is available here.